Refund and Returns Policy

Refund and Return Policy

At Puppyfy UAE we believe dogs are family. We take the placement of our puppies very seriously and strive to ensure a perfect match for both you and your new furry friend. This policy outlines our commitment to responsible pet ownership and a smooth adoption process.

Full Refunds:

We offer a full refund for any puppy diagnosed with a congenital or genetic disorder by a licensed veterinarian within 6 Months of purchase. Documentation from the veterinarian, including breed and the specific disorder, will be required.

Client Choice of Vet:

We understand the importance of your puppy's health. To ensure your peace of mind, we allow all adoptions to be finalized at your chosen veterinary clinic. This allows you to have a veterinarian you trust fully examine the puppy for health, breed, and overall well-being before any payment is due. We recommend scheduling a thorough examination within the same day of receiving the puppy.

Final Sale After Vet Approval:

Once the veterinarian gives the puppy a clean bill of health and the adoption is finalized, the sale becomes final. Refunds are no longer applicable due to the commitment involved in raising a puppy.

Unforeseen Circumstances:

We understand that unforeseen circumstances may arise that prevent you from keeping your puppy. In such cases, we will do our best to help find a loving, forever home that's a good fit for the puppy. This may involve rehoming through our network of responsible pet owners or reputable rescue organizations.

Please Note:

This policy ensures the well-being of our puppies and allows them to find permanent, loving homes. We reserve the right to deny a rehoming request if we believe it is not in the best interest of the puppy.
We do not offer refunds for reasons such as change of mind, allergies, behavioral issues, or size/growth concerns. These factors should be carefully considered before adopting.
Shipping costs are non-refundable.

Additional Information:

We encourage you to research the breed and its needs before adopting to ensure a good fit for your lifestyle.
We are happy to answer any questions you may have about our puppies or the adoption process.
We recommend purchasing pet insurance to help cover unexpected veterinary expenses.

We hope this policy provides clarity and transparency. By adopting from Puppyfy UAE , you can be confident you're getting a healthy, happy puppy and making a lifelong commitment to a furry family member.